Position open in Pensacola
The family advocate is the first responder to donor referrals from area hospitals. Rapid on-site response time required for area hospitals. Primary responsibility is to offer the option of organ, tissue and eye donation for transplantation or medical research to families of potential donors and obtain a past medical history. Information is to be articulated in an easily understood and accurate manner to families whose ability to process information is impaired by emotionally traumatic circumstances. Coordinates and facilitates emotional support during and after the discussion of the donation process and remains aware and sensitive to diversity of all kinds (cultural, religious, educational, etc.) while working with families and hospital staff. Secondary responsibilities are to provide assistance to the local hospital development coordinator in working with the hospitals to solidify the referral process, provide in-services, perform death record reviews, etc. Position requires 10 days per month of on-call duties for 24-7 referral response to hospitals within the area.
Bachelor’s degree in social work, psychology, sociology or related allied health degree preferred with previous experience in an acute health care setting, hospice, bereavement counseling center, patient representative, etc. preferred, or equivalent work experience where there was active involvement in issues involving death, dying, grief and loss. Completion of medical terminology course preferred. Outstanding interpersonal communication skills required for ability to interact with grieving families in a supportive, empathic manner while taking into consideration actual or potential cultural diversities. Ability to comfortably use desktop computer to access and utilize database, draft letters, send/receive email, and access the Internet for vital information/resources to assist donor families.
Reports to Assistant Director of Clinical Operations and Family Advocate Manager